Client Implementation Engineer
ScalableOS
About this role
SUMMARY
Client
Implementation Engineer to support the technical implementation, deployment,
and ongoing evolution of our Analytics product.
As a Client
Implementation Engineer, you will be designing, delivering, and supporting
innovative solutions for clients in the electronic trading sector, built on the
company analytics suite of products and deployed on Linux platforms. The role
ranges from requirements gathering and analysis through to conducting client
trials and full deployment, configuration and integration of the solution. In
addition to client projects, the engineer will collaborate closely with
software engineers to shape new product capabilities and adapt the platform for
new customer use cases.
The successful
candidate will balance problem solving and customer-facing skills with the
ability to contribute to product development and deployment, through targeted
technical and process development.
Knowledge of
network analysis and financial market protocols is useful, but not essential.
As the product
evolves, the role offers opportunities to deepen expertise in several
directions, including product development, client solution design, and
technical support.
JOB
RESPONSIBILITIES
- · Technical Implementation & Delivery
- o Design,
- implement, and deploy infrastructure and platform components to support client
- environments
- o Work on
- complex, high-volume, real-time systems and application integration projects
- for clients across financial services
- o Deliver
- reliable, maintainable projects to new and existing clients using the company analytics
- products and toolset
- o Play an
- active part in the design of novel solutions to meet emerging business
requirements
- · Engineering & Platform Development
- o Develop
- scripts and automation workflows, primarily using Python
- o Collaborate
- with engineering teams to enhance deployment pipelines and operational tooling
- o Support
- transition away from legacy Java components as the platform evolves
- o Coordinate
- with the software development team for bug fixes and enhancement requests
- · Client-Facing Engineering Support
- o Work
- directly with clients to support technical onboarding, implementation
- activities, and issue resolution
- o Provide
- product training to end users
- o Translate
- between client needs and internal development teams during delivery and support
- cycles
- · Data & Observability
- o Work with
- relational and time-series data systems (e.g. QuestDB, InfluxDB) to explore
- operational data and support reporting or dashboard use cases
- o Build and
- support dashboards and visualizations using Grafana (heavily used in the role
- and by our customers)
- o Our
- analytics are based on capturing data from the network. Familiarity with
- network diagnostics, packet capture, or financial market protocols is
- beneficial but not required.
- o Work with
- internal ML engineering teams to deploy and operate machine learning analytics
- components, helping ensure models run reliably in client environments and
- integrate with existing data pipelines and dashboards.
QUALIFICATIONS
- · 5+ years of strong Software Delivery or
- Integration Engineering experience
- · Technical problem-solving mind-set: The role
- suits engineers who are curious about how complex systems behave in real
- environments, and who enjoy exploring operational data and metrics to help
- diagnose and resolve issues.
- · Organized independent thinker who will
- pro-actively seek help to maximize efficiency
- · Development background
- · Linux, bash and scripting experience
- · Familiarity with network technologies, TCP
- · Quality focused individual, eager to contribute
- to a team-oriented environment
- · Strong interpersonal and communication skills –
- verbal and written. You will work with experienced engineers to investigate
- issues and help translate technical findings into clear explanations for
- clients.
- · Nice to have
- o Python
- experience, coding or deployment
- o Familiarity
- with network tap/span/aggregation, wireshark/tcpdump/BPF
- o Integration
- experience kafka/sso/REST
- o Grafana/data
- visualization
- o Database
experience
- o Wire
- protocols experience
JOB
REQUIREMENTS
- · Should be
- willing to accept a long-term work-from-home arrangement.
- · Should be
- amenable to a permanent mid-shift schedule.
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