Integration Engineer

About the PositionLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As an Integration Engineer, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes: Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration processAPI and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source librariesTroubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teamsIndex configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving resultsCommunication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanationsProcess improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboardingRequirementsProven experience in customer support or technical support rolesKnowledge of REST-based web services, APIs, and integration best practicesExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiencesDetail-oriented with a commitment to delivering exceptional customer supportStrong problem-solving skills and a proactive approach to issue resolution

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index conceptsFamiliarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact Fully remote team - choose where you live Regular team offsites to connect and collaborate️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year️ Work from home stipend! We want you to have the resources you need to set up your home office Base salary: $70k–$90k USD, depending on knowledge, skills, experience, and interview results Apple laptops provided for new employees‍ Training and development budget for every employee, refreshed each year Maternity & Paternity leave for qualified employeesDiversity, Equity, and Inclusion at ConstructorAt Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.