Network Engineer

Job HighlightsCurrently in a work from home set-upCompany eventsJob DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. At least CCNA/ CCNP. Job Responsibilities:Diagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teamsProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsQualifications:Candidate must possess at least a Bachelor’s/College Degree in any field.Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer – Network/System/Database Admin or equivalent.Willing to assign on a shifting schedule.