Global Customer Support Engineer

Shape the Future of Sustainable Food Production At DeLaval, innovation and purpose go hand in hand. For close to 150 years, we have been helping dairy farmers improve productivity, profitability, and animal welfare through industry leading solutions and technology. Ready to make an impact? Join us and help shape the future of dairy farming.

Join a global team where your ideas, expertise, and ambition can make a real impact. Together, we are shaping the future of sustainable food production while creating smarter ways of working for farmers around the world. Ready to make an impact? Join us and make sustainable food production possible.

Location: Remote, Australia Full-time   Join the Future of Dairy Technology DeLaval is a global leader in dairy farming solutions, helping farmers improve productivity, animal welfare, and sustainability through innovative technology. We are seeking a Global Customer Support Engineer Associate to join our international Digital Services team. This role is ideal for an early-career engineer or technical professional who enjoys problem-solving, customer support, and working with cloud-connected technologies in a global environment.

About the Role

As part of our Global Support Team, you will help maintain and support DeLaval's digital products and services used by customers worldwide. Working closely with Product Management, DevOps, Engineering, and regional support teams, you will investigate issues, coordinate resolutions, and contribute to continuous service improvement.

Key Responsibilities

• Monitor, investigate, and resolve incidents relating to digital products and services.
• Provide technical support to internal teams and service technicians.
• Escalate and coordinate complex issues with Product, DevOps, and Engineering teams.
• Conduct root cause analysis and support continuous improvement initiatives.
• Monitor system performance and service health.
• Contribute to knowledge management and support documentation.
• Collaborate with colleagues across multiple countries and time zones.
• About You Degree in Engineering, Information Technology, Computer Science, or a related discipline, or equivalent experience.
• Experience in technical support, application support, service operations, or a similar role.
• Strong analytical and troubleshooting skills.
• Customer-focused with excellent communication skills.
• Ability to work independently while collaborating with global teams.
• Professional proficiency in English.
• Desirable Experience with Jira, Opsgenie, Zendesk, or similar platforms.
• Exposure to cloud-based technologies, monitoring tools, or DevOps environments.
• Knowledge of the dairy industry.
• Why Join DeLaval? Competitive salary, bonus opportunity, superannuation, laptop and mobile phone.
• Fully remote role based in Australia.
• Work with innovative digital technologies used by customers around the world.
• Join a collaborative and highly skilled international team.
• Ongoing learning, development and career growth opportunities.